Refund Policy

Scope

This policy applies to digital products purchased from Porthouse & Associates, LLC. It does not apply to tax services provided to existing clients, which are governed by the terms of each client's engagement agreement.

Downloadable products

Downloadable products, such as PDFs, may be refunded in full on request within 14 days of purchase. No explanation is required.

Requests received more than 14 days after purchase are not eligible for a refund.

How to request a refund

Email hello@porthouseassociates.com and include:

• the email address used for the purchase
• the date of purchase

Requests receive a response within 3 business days.

Refund processing

Approved refunds are issued to the original payment method. Banks typically take 5–10 business days to post a refund to your account.

When a refund is issued, the right to use the purchased product ends.

Questions about a purchase

If you have a concern about a purchase, please email hello@porthouseassociates.com. Most questions can be resolved directly and quickly.

Changes to this policy

This policy may be updated as new products become available. Changes apply to purchases made after the updated effective date.

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